Refund policy

All sales are final once shipped.

Orders may be canceled before shipping for a flat $2 restocking and processing fee (deducted from return total). For custom items such as the Ita bag, please refer to the individual product's cancellation polciies. Please make your request as soon as possible - we cannot cancel shipped orders.

Items received damaged may be exchanged for a replacement. Please reach out to us via email within 7 days of receipt, and send the original item back within 14 days.

Cancellations or exchanges may be requested by replying to your order email, or directly emailing lauren@rovinghouse.com.