All sales are final once shipped.
For custom items such as the Ita bag, please refer to the individual product's cancellation policies if you wish to cancel before the item is shipped.
Items received damaged may be exchanged for a replacement. Please reach out to us via email within 7 days of receipt, and send the original item back within 14 days.
Cancellations or exchanges may be requested by replying to your order email, or directly emailing firstname.lastname@example.org.